Installing Mass Effect 3

1. DVD goes in drive
2. Installer for Origin comes up
3. What is this? Check install instructions.
4. Origin is some digital download malarkey. Apparently there is an install route for disc users and an install route for Origin users. I have a disc, I am a disc user. The instructions are very brief which is normally a good thing, but here it doesn't tell me how to install without this Origin thing.
5. There doesn't seem to be anything else to install. Okay, I'll install this Origin thing.
6. While I wait...
1. I've got some code thing for extra equipment. Why do I have to put the code in? Why can't I just get it with the game? Product differentiation rubbish. More choice for consumers blah blah blah resulting in a worse product/experience.
2. Much head scratching and trying to remember my username and password to log on to the Bioware thing. Look I have an (empty) profile. Why do I want to Social Network? I don't, I want to save the universe whilst flying around in my cool looking spaceship. This is a bigger thing to ask for than not to have to sign up to lots of rubbish, so why can I have a thing that lets me save the universe and not have a thing that stops me having to sign up to junk?
3. Code redeemed. Hurrah. I have some N7 kit. Hurrah?
4. More info... I need to login to Origin (aha! just as well that is installing then) and then.. .download stuff. It isn't on the CD. Did they not get around to finishing it in time so had to do it afterwards or something? It's two DVDs, you'd think they could squeeze it on somewhere. Possibly too many human-alien sex scenes taking up all the space. Hmmm. Hurry up and install.
7. Hurrah Origin installed.
8. Do I want you to tie into my Facebook and have a profile where random strangers can find me? No, no, no.
9. And now Origin is updating.
10. I waited a couple of days for this to come in the post and now I have to wait for stuff to download, sheesh.
11. Why is it cheaper to buy the physical thing anyway?
12. I'm still not clear whether I need Origin or why I would want it. What is it anyway?
13. Apparently Origin is  "The EA Store is now Origin, powered by EA. Origin is your new digital playground. It's where you go to find the best that EA has to offer." Right, they want to sell me stuff. I don't want this.
14. Origin Beta. I've paid good money for this! Why am I having a beta product foisted on me? Will they pay me for taking part in their testing and evaluation?
15. A window to enter a product code! Right... N7 swag code go!
16. Hmm. Enter code, click Next, get told about the N7 gear that the code is for, click Next, get told the code isn't valid. Stupid beta product. With your unclear purpose and utility.
17. There is an FAQ!
18. As predicted it didn't help. And despite giving me a specific error/exception, the link to the FAQ took me to a set of questions to find my specific issue. Hmm.
19. Whatever, close that window.
20. Right, I can redeem a product code. Not sure why... go go DVD installer! Pah. Okay, I'll try my serial number.
21. It says it is for a digital download or in-game content. It's neither, but I don't seem to have any other options to pursue.
22. Apparently it was a digital download or in-game content, because it likes the code and is showing me Mass Effect 3. Well, it is showing me a picture just like the DVD box I've already got.
23. I have successfully redeemed my product code! Please oh please just install now.
24. I have no option to install, only to download. Why why why? I have a DVD!
25. Apparently my N7 warfare gear is already installed however, I'm not sure that is true. Am I wrong? Is it lying to me? Do they really mean it is unlocked?
26. Trying DVD 2...
27. Look at you Origin store with your annoying advert transitions and you're not being Steam. Ha! Stupid divergent platforms.
28. Right, just a 2 GB zip file that won't open. *sigh*
29. Maybe if I click on download it'll give me an option to use my DVD that I have. It is crazy, but it might just work.
30. DVD back in drive..
31. A thought occurs to me: I'm now an Origin user. Granted, I'm a user against my will. But I'm still a user. Maybe the Origin user instructions are now relevant to me. Maybe they should have been clearer, something like this:
1. Disc user? Soon you will be converted to an Origin user! Read on to find out how this will be done to you.
2. A thought occurs: I wonder if 'they' will claim usage statistics in a people-use-our-service way when really it is ha-we-tricked-people-into-our-store (you know how people just love being tricked into stores)
32. Go go installer!
33. Yes, the Mass Effect 3 installer again. Install!
34. It appears to have opened Origin (well, brought it to the foreground)
35. I've clicked download. It really seems to want to download! Arrgh. I HAVE A DVD! TWO! TWO DVDs!
36. Maybe the kids today don't think they've got a finished product until they've downloaded lots of add ons and patches etc? Darn kids.
37. No of course I have not read the EULA.
38. It really is downloading. Arrgh.
39. Now watching videos on YouTube on how to install Mass Effect 3. Comedy.
40. Read some support Forum post about how you need to quit Origins and try again. AKA you have to install something you don't want and then stop using it so you can install the game.
41. My DVD drive appears to be choking on the DVD.
42. About 34 minutes into the install so far.
43. Some guy on the forum is pointing out that it might have been easier to get a pirate copy. Sad but possibly true.
44. Right, click Install! (third time lucky?)
45. Arrgh Origin has launched
46. Hmm, but it seems to be doing something with the installation. Now... is it downloading or coming off the DVD? It doesn't say. Poor feedback.
47. Click on an up arrow and get more info. It is downloading. Arrrgh. Cancel that download.
48. Close Origin
49. Damn, it is tucked away in the system tray. How rude.
50. Get annoyed, rather than close it from the system tray I'm gonna jab it good via Task Manager. Blimey, 90 MB of RAM for a glorified shop and installer thingy?
51. Process Tree Ended! That felt therapeutic.
52. Install! (4th time)
53. Origin launching...
54. Hurrah! A proper install dialog!
55. I don't really want it to create an Origin Games folder, but it seems pretty flaky so I don't want to mess with it. Why is the installation software a beta product? And wasn't Origin a publisher of games back in the day? Vague recollection of something to do with Wing Commander.
56. Yes yes yes of course I have read the EULA, I mean everyone does right?
57. It is installing. There is still no feedback from EA's software as to where it is getting the files, fortunately (!) I can tell by the DVD whirring noises.
58. Ah, 49 minutes and counting and it is at 4%
59. Tum tee tum....
60. Right, it has wanted the 2nd DVD for a little while but the dialog window telling me so is a) separate from the main install window with no prompts/info on the main window and b) appeared on the other monitor. It also didn't show up on the highest level, instead it hid behind Chrome though I'm not sure if I just missed it and brought Chrome forward by mistake. Not even some sort of signifier in the task tray. Tsk.
61. 1 hour 4 minutes. Second DVD in.
62. I'm hoping it isn't going to do that stupid/annoying thing where a) it requires you to have media in the drive to play and b) requires a different disc to the last one you used to install the software and never tells you. Wouldn't it be a little ridiculous if I have to use the DVD for a game that I can legitimately download?
63. It is finished and has told me it is ready to play, but now it is doing something else.
64. And now it has stopped. I don't know what it was installing.
65. 1 hour 10 minutes.
66. Fingers crossed to play...

I miss my Sega Megadrive. Open box. Take out cartridge. Stick in machine. Switch machine on. Play!

Soluto's paper metaphor to show what is running underneath

I like this:

The image shows my desktop running Soluto, which (so far) seems to be a pretty handy tool to help you to manage your computer and other people's computers. It's friendly and has a fun style which makes it unintimidating for computer users who aren't comfortable tinkering around 'under the hood'.

Soluto monitors your boot and gives you options on how to manage your boot items, giving you a description of each item, a recommendation, and an indication what most other Soluto users do. It is handy.

The image above shows Soluto monitoring my boot. I like the metaphors and symbolism used here. My desktop is peeled back to show what is going on underneath, and looks clear and uncluttered. This follows a similar 'peek' approach to that used in Apple's iBooks and the Google Maps application on iDevices. The differences here are that it isn't user initiated, and is a notification rather than a peek or a preview, and of course it isn't on a touch-based device.

I wouldn't want every application to use this approach; the novelty would wear off and the desktop would soon get cluttered with page curls. I do like it for this use though and would like to see it built into the OS as a way of accessing the 'under the hood' features and settings. I was excited for a little while thinking about having a fullscreen desktop and applications, and being able to carry out a page curl to access the start menu and taskbar, but then I realised I was thinking of a more visual and metaphor driven auto-hide task bar. So, less excited but still liking the idea.

Another image of Soluto, this one showing part of the boot management interface:

Flexible working

When designing systems you need to be aware of the unintended consequences. As an example flexible working arrangements (e.g. flexitime) allow people to access social capital more readily. If parents have a choice of schools and consider the more distant school to be better, they will more readily be able to send their child to it if they have flexible working arrangements. Similarly, flexible working arrangements allow people to more easily access medical care and attend doctor's appointments both in terms of actually being able to attend, and not having a large impact on their finances. Of course this is a greater boon for those who are less able to afford to take unpaid time off of work.

Android mobile dockable computer

Now this is cool: http://www.ubuntu.com/devices/android

An Android phone that can dock to computer peripherals and a monitor, and can be used as an Ubuntu computer. This is one of those ideas that seem overwhelmingly obvious once you know about them, which is usually a sign that it is a very good idea.

A couple of potential issues spring to mind:

• handling incoming/outgoing calls when the phone is docked;
• using it as a phone whilst wanting to look on your computer (e.g. looking something up, talking through what you're doing on the computer);
• while it looks like a lot of ground has been covered it isn't a seamless switch of the same stuff using different input and output devices, and;
• probably little to no support for using multiple desktop monitors (yet).

Bluetooth headsets will go some way to alleviating these problems (but bring their own issues). What I want to see? Wireless connections to the peripherals and displays.

I've got a prediction going that traditional desktop computers will become a rarity outside of geek enclaves by 2015. Well, for new purchases that is, I'm sure many a 'puter will hang on for many years. A typical person has little need for a 'proper' computer, and tinkering around with your hardware will decline much in the way it has for tinkering with car engines. It won't be needed so much, it'll get harder to actually do, the required skills may become more specialised, and there will be new and more interesting things to play with.

Tablets, smartphones, smart TVs/appliances, and game consoles are eating eroding the need for a traditional computer. This is an evolutionary step for smartphones that has the attractive feature of making use of integrating with the existing computer infrastructure and devices. It represents a move towards ubiquitous personal devices that will interact with our environment, rather than having devices for different environments.

I'm not so much looking forward to having smartphones that wirelessly integrate with my computer peripherals and TV, so much as I'm looking forward to a unified, deep and personalised and consistent interaction experience with the environment. I want my stuff, my information, my entertainments everywhere. The more I can walk out of the house and feel the only thing I'm leaving behind is a comfortable place to sleep the better. Well, metaphorically speaking anyway; I'd rather be in a comfy chair reading.

In the short term.. this is a good development. Hurry up Apple and give me something similar. Canonical is knocking at the gate of your walled garden waving candy at me, and I want some of that candy.

Adversarial views

The BBC News website has an article about the political divide in America. Not particularly upbeat the article indicates that the divide has become so adversarial that "There is a grave danger for American democracy that the two parties not only can't agree, they can't even discuss".


The comments section is the usual mishmash of quality and adherence to the topic. It is very amusing and worrying that so many posts just reinforce the point of the article. Here's one example:

"This issue is not about "people being unwilling to listen to alternative arguments" - The issue is about whether the government should have unlimited power, or whether government power should be severely/strictly limited by the US constitution. Liberals want the former and Conservatives want the latter. Fundamentally this is a choice between communism and capitalism; between tyranny and freedom."

Oh dear...

Secularism is not anti-religious

A continual theme in much discussion about religion and its role in public life seems to be a misunderstanding of secularism. To many secular seems to mean anti-religion. This is simply not the case, and indeed (liberal) secularism can be a strong guarantor of religious freedom. To help communicate what secularism is and what it is not I have constructed the diagram shown below.

You will note the following (potentially) surprising aspects of what is and is not secularism:

• not all atheists are secularists;
• being secular does not mean being against religion;
• those who are anti-religion aren't secularists, though they may be strategically supporting secularism;
• secularists also include religious people.

What is secularism? Imagine a society with two religious groups. Group Hats have a strong religious based belief that hats should be worn inside public buildings. Group Heads have a strong religious based belief that hats should not be worn inside public buildings. Both groups feel very strongly about their views, and want it to be universally complied with. There is no middle ground. There is no recourse to reason to decide between the two sides. What is a society to do? The society could abolish public buildings and conduct all public business outside. This isn't very practical in this instance. What could happen is the society comes down on one side or another, perhaps going with the majority of people or with the cultural convention of that society. However if the society rules for hats in public buildings, this suppresses the religious activities of Group Heads (no hats). It may even drive them away from full participation in society, because for them the harm of wearing a hat in a public building outweighs the good from going into public buildings and using the services there. There appears to be little justice and fairness in this situation.

The liberal/secular response to this situation is to rule that there shall be no rules about head-wear in public buildings. To rule one way or another would restrict the religious expression of one set of believers in favour of another. In other scenarios there may be a sound objective response, or reasoned debate, but here there is no middle ground. So, the secular response would be that people can choose to wear hats or not based on their religious conscience. Group Hat can wear hats in public buildings, and Group Heads can go bare headed in public buildings. This does not support religious groups in having their beliefs be universally applied (if this is something they want), but it does protect all religious groups.

There is an important distinction here between having your rights respected, and seeking to impose on others. State neutrality on the question of hats in public buildings respects the rights of both groups.

Historically the rise of secularism can be seen in Europe with the strife and civil war between Catholics and Protestants. In some nations (e.g. the pre-German states and England) the official religion was that of the sovereign. If the religion of the sovereign changed (e.g. someone new takes the throne), then the official religion changed. As a consequence people were persecuted, executed, and tortured for following the 'wrong' religion (e.g. being slow to convert to their new ruler's preferred religion). Clearly this was a ghastly situation, and the ultimate resolution was secularism. Citizens are free to follow the religion of their choice, without fear of persecution from the state. In any state with more than one religious view there will be losers if the state enforces a particular religious view. Secularism is therefore the best protection for the religious (and non religious). If you are in the religious majority, if you have a moral consideration for other people when considering policies that favour your religious beliefs you must also consider whether equivalent state religious policy was being enacted in support of religious views in opposition to your own would be fair and equitable.

Not all atheists are secularists. For a start there are some atheists, presumably mainly those in more liberal societies, who simply don't care about secularism. And then there are those atheists who may be in favour of religious dominance in the public sphere, a classic example being the following quote by Gibbon about the Roman world:

"The various modes of worship, which prevailed in the Roman world, were all considered by the people, as equally true; by the philosopher, as equally false; and by the magistrate, as equally useful."

Being secular does not mean being against religion. Imagine you are in the UK and are free to practice your religion more or less how you want. Now consider those states around the world where blasphemy and apostasy (leaving a religion / converting to another) are crimes, and may even be capital crimes. Of the two examples the UK is the most secular, and thus the most tolerant of religions. Secular states do not privilege any one religion or view on religion (e.g. including non-believers), but by doing so it protects religions. Secular liberal states are a guarantor of religious freedom, and a fair way of handling a population with more than one religious view.

Secularism gets a bad reputation because it diminishes the privilege of a particular religion over people who do not belong to it. Secularism oppresses religion in the same way that giving the vote to women oppresses men, and the end of slavery oppressed slave owners.

Those who are anti-religion are not secularists. This one is a bit more tricky. Here by anti-religion I mean those who wish to abolish it, rather than those who simply disagree with it. In a world with multiple religious beliefs those with a different world view are bound to have opposing views, but this doesn't mean that they are antagonistic. Secularism, particularly in a liberal society, protects religion. A state that tries to be neutral on the matter of religious belief protects the believer from being oppressed by the non-believer just as it protects the non-believer from being oppressed by the believer. Those who are anti-religion may in the short term ally themselves with secularism to remove religious privilege, but their long term goals and world view isn't compatible with (liberal) secularism.

Secularists also include religious people. Secularism protects the beliefs of the religious (and non-religious). This surely isn't incompatible with being religious. Many religious people are in favour of secularism because they recognise that it is important to respect the rights of others. Others may be more pragmatic, for example if they are in a minority religion they may recognise or wish for the protection that secularism offers.

The Importance of Getting Specialist Advice Early

In the development of a system (or product, process, service..) getting relevant specialist advice early on in a project will help to get a better system, and avoid potentially expensive—in terms of money and time—rework.

The image below is a rough visualisation of the “hill climbing problem”. Imagine the wiggly line as being a range of hills on the horizon. The horizon represents the problem space for your system. Each hill is a potential solution; a different way of meeting the requirement or need. Different hills have different properties and advantages, but generally you want to be as high as you can be. Or at least as high as your requirement and contract demands.

Systems can be complex beasts and require input from a variety of disciplines. Without support from appropriate specialists the project team may be picking the wrong hill to climb. Your new software application, command and control system, service, gadget or gizmo will likely benefit from, or need, input from a variety of experts. Does the system need to be safe? Does it need to conform to particular legislation? Will the human component of the system have an impact on its performance? Does it need a long battery life? Will it need to be maintained? What is the potential logistical impact? Without appropriate input the team may not know that other hills even exist, let alone that they need to be aiming for a different one (i.e. their product may not be designed with certain safety legislation in mind).

Design decisions represent selecting a hill in the hill climbing metaphor. Once a hill has been selected effort is expended to scale the slope of the hill; meetings, decisions, analysis, design work, prototyping, and so on. Money, time, reputation, and careers can be invested in the chosen design.

Unfortunately, the team might be scaling the wrong hill, or at least not the best hill. If a team isn’t aware of all of the factors—all of the requirements and considerations—that will have an influence on the design they are making, then they are making uninformed decisions. If relevant experts are involved early on, in the design or ideally the concept phase, then the team will have a better understanding of what hills they should be aiming for; they will be making more informed decisions. This reduces risk and will contribute to a better design, more or less for free compared to the costs of having to rework a design.

The alternative, and is a situation often faced in the case of Human Factors, looks like the diagram below. When a team discovers they have a problem (i.e. problems with legislation, discovering that the workload is too high for the number of operators, etc), or there is a need for improvement it may be too late to implement transformational change. In this situation the team has been making great progress towards a local maximum. They’re doing great things, but they’re not going to go get to the top of a really big hill because the hill they’re climbing (the solution they’re building) isn’t the best hill, or might not get them as high as they need to be.

Faced with this situation a Human Factors practitioner (or Safety Specialist, etc) has two options in providing support to the project; helping the team get to the top of their local maximum, or shifting them to a better hill. In many cases it isn’t realistic to get a change of hill. Time, cost, effort, careers, and reputations may have been heavily invested in the current approach. Aside from the effort to get the system to its current state there will be a wealth of documentation and design decisions behind it, hard fought negotiations and compromises, and a great deal of work to establish a common understanding of the current design amongst the team members and stakeholders. On top of these issues there are reputational and career issues to consider. For example, if there is a lot invested in a project it may prove unlikely that senior figures (or the organisation as a whole) will admit that mistakes have been made and there needs to be a change of direction. In an ideal world this will not be the case, but realistically while transformational change may be desirable and achievable in terms of resources it may not be a pragmatic option to pursue. The appetite and capacity for change may simply not be present.

Getting specialist advice early on in a project, before design decisions have been made, can help to direct a project and result in a better solution whilst avoiding the need for expensive rework or adaptation. It also makes better use of specialist staff; they’ll be influencing the design based on fundamental considerations that improve the system, rather than coming up with patches and fixes.